Frequently Asked Questions
Answers to common questions.
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What's
the difference between EdrawMax and EdrawProj?
To get a detailed comparison of
the Gantt chart feature, please refer to Gantt
Chart in EdrawMax, EdrawMind and EdrawProj.
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How to activate with the license
code?
1. Go to the edraw install folder.
2. Right click the EdrawMax.exe. Choose the "Run As Administrator..." item in the right click menu. Then edraw launch.
3. Switch to the Help menu. Click the "Activate" button.
4. Fill in your license name and license code in the Registration dialog and click Activate again.
2. Right click the EdrawMax.exe. Choose the "Run As Administrator..." item in the right click menu. Then edraw launch.
3. Switch to the Help menu. Click the "Activate" button.
4. Fill in your license name and license code in the Registration dialog and click Activate again.
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How many computers can I use with 1
license code?
An individual license code is for one user to
activate on two computers. Generally, we consider one license for your home
computer and another one for your work computer.
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When I change computer, what should
I do?
Please make sure your license code is in the
maintenance valid date. To transfer computer, please deactivate your license
code from the old computer or system first, then activate it on the new
one.
Deactivate from "Help" menu > "Deactivation" button.
If you do not find any "Deactivation” icon on your software, please send
your license code and order information to support@edrawsoft.com.
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Why it still shows "unlicensed
version" after a correct and successful activation?
There are 3 reasons which might cause this
issue, please check.
1. You don't have the right to write in C:\ drive. Please uninstall Edraw from C:\ and install it in D:\edrawproject, then use the "Run As Administrator" to open and activate the program.
2.This issue might also be caused by your local network firewall restriction. It's better to use manual activation, because through manual activation, it's activated from our server directly, which will not affected by your local network protection.
Manual Activation guide:
Activate Edraw Software without Internet
3.Linux needs root privilege to run then activate.
1. You don't have the right to write in C:\ drive. Please uninstall Edraw from C:\ and install it in D:\edrawproject, then use the "Run As Administrator" to open and activate the program.
2.This issue might also be caused by your local network firewall restriction. It's better to use manual activation, because through manual activation, it's activated from our server directly, which will not affected by your local network protection.
Manual Activation guide:
Activate Edraw Software without Internet
3.Linux needs root privilege to run then activate.
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In
what condition you need to do a deactivation?
1. When you need to change computer.
2. When you need to re-install your computer system.
2. When you need to re-install your computer system.
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Can I activate Edraw without the
internet access?
Yes. You can use manual activation which
doesn't require internet access. Learn how to
do a manual activation from: Activate
Edraw Software without Internet
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What's the lifetime license?
Your original purchase of Edraw product is for
lifetime use. Your license will not expire, and
no annual subscription fees are required. Lifetime license also includes all
future updates and version upgrades.
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What's the perpetual license?
A perpetual license allows
customers to use the licensed software indefinitely. For the first
three years, the perpetual license also entitles the customer to download all
updates and to
receive technical support. After the three years period ends, customers can
choose to remain
with the last version downloaded or to purchase another three years Updates &
Support package,
for 30% of the license price. There are no penalties for letting Updates &
Support lapse for a
while before purchasing an update package.
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What's the subscription
license?
A subscription license
allows customers to use the licensed software for one year, and entitles
customers to download all updates to the software and to receive technical
support within
maintenance period. After the one year period ends, the software will be no
longer functional
unless a new renewal is purchased.
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What's the difference between
site license and single user license?
Both of them can
activate EdrawProj Pro Version. The single user license can only be used
by one user. With a wide site license (or multi-user license), you get a
single license code that is good for all computers/users under a certain
quantity you purchased.
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How and when can I receive
the license code after paid?
License code will be sent automatically
within minutes to your order email. If you don't receive any
email after payment, please send your order ID to support@edrawsoft.com.
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How to retrieve my
license code if it's lost?
You can visit
this web page (https://www.edrawsoft.com/retrieve-license-code.html)
to get back your license code.
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Error message "This
license code has expired."
Your
license is expired to activate.
You can renew your license here:
https://www.edrawsoft.com/renew-and-upgrade.html
You can renew your license here:
https://www.edrawsoft.com/renew-and-upgrade.html
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Will it be
possible to change the license email?
If
user no longer uses his order email, he can apply to change
order email by sending request to support@edrawsoft.com
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Can I add
additional license to the existing license
code?
Yes. Please send the original license code and
additional license quantity you need to support@edrawsoft.com
for more information.
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I
bought a Windows version, now I want
to change license code to Mac
version, is that possible? (Can same
License key be used on both Windows
and Mac OS?)
A license code can be
activated on Windows, MacOS and Linux.