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A versatile cross-platform mind mapping tool.
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logo
A versatile cross-platform mind mapping tool.
appstore
Get from App Store
Get

Frequently Asked Questions

Answers to common questions.

Edraw Max, Edraw Infographic, OrgCharting and Edraw Project provide a 15-day free trial. Edraw MindMaster and Edraw Max Online provide both Free and Pro versions, the Pro version requires a subscription or license to access.
After payment, license information and invoice will be sent to the registered email address immediately. If you fail to get an invoice, please submit your order reference and request to us from https://www.edrawsoft.com/support-center.html.
Edraw offers 30% off discount on the regular price for education, government and non-profit organizations users. Please find the “Academic/Non-Profit” Plan on each products’ pricing page.
For tax-exempt organizations, please proceed the payment first. After that, please submit your order reference and tax-exempt document to us from https://www.edrawsoft.com/support-center.html.
We will send the document to apply for the tax refund. The request usually will be processed in one business day after we receive the material and the refund could take 2-10 business days to reach your bank account depending on each bank processing time.
The listing price on the website does not include sales tax or VAT. Companies in the EU will pay 0% if they provide a valid company VAT number. Please process your order first, and after that, please submit your order reference and VAT number to us from https://www.edrawsoft.com/support-center.html and we will assist to apply for a VAT refund to you.
The 1-Month Pass is a one-time charge, not a recurring subscription. The Annual Plan and Half-yearly Plan are recurring subscription and will continue until you cancel. All plans allow you to use both the software and the online app for as long as the subscription is active. Subscriptions auto-renew at the end of each term and you will be charged for the subsequent term.
Yes, we offer multi-user license for government, enterprise and education and any other industries who require large quantity users licenses of Edraw products. You can find the multi-user license price in “Business” column on each product pricing page. For a quote, please contact us at business@edrawsoft.com.
Please refer to the refund policy to process. https://www.edrawsoft.com/refund-policy.html.
Please send the screenshot and the website URL of the product you would like to order to sales@edrawsoft.com. And we will assist with the purchase.
There are many reasons for a failed credit card transaction. Your card may have expired or reached its limit or have a security authentication issue. Please send the screenshot and the website URL of the product you would like to order to sales@edrawsoft.com. And we will assist with the purchase.
Our website accepts PayPal, Credit Card, Bank/Wire Transfer. You can check all payment methods after adding Edraw products to the cart.
To cancel a recurring subscription just click 'Stop auto-renewal' from your account page. The 1-Month Pass is a one-time charge, not a recurring subscription. It automatically downgrades to free after 1 month.