Frequently Asked Questions
Answers to common questions.
EdrawMax, EdrawInfo, OrgCharting and EdrawProj provide a 15-day free trial. EdrawMind and EdrawMax Online provide both Free and Paid versions, the paid version requires a subscription or buy a license to access.
For tax-exempt organizations, please proceed the payment first. After that, please submit your order reference and tax-exempt document to us in Edraw Support Center.
We will send the document to apply for the tax refund. The request usually will be processed in 1 business day after we receive the material and the refund could take 2-10 business days to reach your bank account depending on each bank processing time.
The pricing plans on the website does not include sales tax or VAT. Companies in the EU will pay 0% if they provide a valid company VAT number. Please process your order, and then submit your order reference and VAT number to us in Edraw Support Center. We will assist to apply for a VAT refund to you.
Yes, we offer multi-user licenses for governments, enterprises, educational organizations, and any other industries that require a large number of user licenses of EdrawMind. You can find the multi-user license price in the “Business” column on the pricing page. For a quote, please contact us at firstname.lastname@example.org.
Please refer to the refund policy to process.
Please send the screenshot and the website URL of the product you would like to order to email@example.com. We will assist with the purchase.
There are many reasons for a failed credit card transaction. Your card may have expired, reached its limit, or had a security authentication issue. Please send the screenshot and the website URL of the product you would like to order to firstname.lastname@example.org. We will assist with the purchase.
Our website accepts PayPal, Credit Card, Bank/Wire Transfer. You can check all payment methods after adding EdrawMind into the shopping cart.
1. Processed order via 2Checkout: When you purchase a subscription license, you can choose to cancel the auto-renew function on the order page during the payment. When you select the auto-renew option, you will be informed two weeks ahead of the subscription expiry date. You can cancel the auto-renew subscription by following the steps:
- log in Avangate MyAccount via https://secure.2co.com/myaccount/;
- go to "My Products" and click "Stop automatic license renewal" beneath each product that has this option enabled.
2. Processed order via other methods: Please submit your order reference and request to us in Edraw Support Center.