Freqently Asked Questions
Answers to common questions.
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Where to download trial version?
You can download the latest version from www.edrawsoft.com/download-orgchart.php
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How to install OrgCharting?
Double click the .exe file you downloaded and follow the instructions to install.
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How to uninstall OrgCharting?
Go to the install folder, double click the uninstall.exe file to uninstall.
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How to uninstall OrgCharting on Linux system?
On Linux system, you need to delete the whole Edraw install folder to uninstall it..
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How to recover a lost document when there is an unexpected shutdown?
Whether your computer automatically shut down or crashed because of a technical glitch, any
documents that were open and being worked on prior to the shut down won't be lost. The next time
you open OrgCharting, a pop-up window will let you recover your unsaved files. Also, you can visit
C:\\Users\yourname\AppData\Local\Edraw folder to find auto saved files.
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I sign in my email and it said: Invalid account! Network Error
If you need to activate the software, please find "Activate" button in "Help" menu, and to enter the license code to activate the software to use. If you already activated the software, please sign up your email account first and then to log in with this register email to use the cloud storage service.
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Where to find auto saved files?
Windows: C:\\Users\your user name\AppData\Local\Edraw
Mac: Users\your user name\Libraries\Edraw\
Mac: Users\your user name\Libraries\Edraw\
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How to uninstall Edraw from Linux OS?
Follow the instructions below to uninstall OrgCharting from your Linux computer:
1. rm -rf /opt/orgcharting/2. rm -f /usr/share/icons/orgcharting.png
3. rm -f /usr/share/applications/orgcharting.desktop
4. rm -f /usr/share/mime/packages/orgcharting.xml
5. rm -f /usr/share/icons/gnome/scalable/mimetypes/edox.svg<
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How to uninstall OrgCharting form Mac OS?
Follow the instructions below to uninstall OrgCharting from your Mac computer:
1. Open Finder.2. Click Applications.
3. Find OrgCharting.
4. Select the app.
5. Click the File menu.
6. Click Move to Trash.
7. Click and hold the Trash icon.
8. Click Empty Trash.
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How to have a clean installation?
1. Uninstall your OrgCharting from your computer.
2. Remove the temporary folder. Path: C:\Users\username\AppData\Local\Edraw
3. Download the latest version of OrgCharting and install it in a completely new folder. www.edrawsoft.com/download-orgchart.php
4. Activate the newly installed OrgCharting with your license code.
2. Remove the temporary folder. Path: C:\Users\username\AppData\Local\Edraw
3. Download the latest version of OrgCharting and install it in a completely new folder. www.edrawsoft.com/download-orgchart.php
4. Activate the newly installed OrgCharting with your license code.
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How to save files when OrgCharting trial version expires?
The Save and Save as buttons will turn gray when the trial version is expired.
Try the methods mentioned in the link to save your file when the trial expires.
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How to check whether OrgCharting is successfully activated or not?
Go to the Help tab and click About to view the license status. If the software is activated, the About OrgCharting window will pop up and display the license type information.