Frequently Asked Questions
Answers to common questions.
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Where to download trial version?
You can download the latest
version from https://www.edrawsoft.com/download-orgcharting.html
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How to install OrgCharting?
Double click the .exe file you
downloaded and follow the
instructions to install.
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How to uninstall OrgCharting?
Go to the install folder, double
click the
uninstall.exe file to uninstall.
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How to uninstall OrgCharting on Linux
system?
On Linux system, you need to
delete the whole Edraw install
folder to uninstall it..
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How to
recover a lost document when there is an unexpected shutdown?
Whether your computer
automatically shut down or crashed
because of a technical glitch, any
documents that were open and being worked on prior to the shut down won't be lost.
The
next time
you open OrgCharting, a pop-up window will let you recover your unsaved files. Also,
you
can visit
C:\\Users\yourname\AppData\Local\Edraw folder to find auto saved files.
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I
sign
in my email and it said: Invalid account! Network Error
If you need to activate the software, please
find
"Activate" button in "Help" menu, and to enter the license code to activate
the
software to use. If you already activated the software, please sign up your
email account first and then to log in with this register email to use the
cloud
storage service.
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Where to find auto saved
files?
Windows: C:\\Users\your user
name\AppData\Local\Edraw
Mac: Users\your user name\Libraries\Edraw\
Mac: Users\your user name\Libraries\Edraw\
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How to uninstall Edraw from Linux OS?
Follow the instructions below to uninstall OrgCharting from your Linux computer:
1. rm -rf /opt/orgcharting/2. rm -f /usr/share/icons/orgcharting.png
3. rm -f /usr/share/applications/orgcharting.desktop
4. rm -f /usr/share/mime/packages/orgcharting.xml
5. rm -f /usr/share/icons/gnome/scalable/mimetypes/edox.svg <
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How to uninstall OrgCharting form
Mac
OS?
Follow the instructions below to uninstall OrgCharting from your Mac computer:
1. Open Finder.2. Click Applications.
3. Find OrgCharting.
4. Select the app.
5. Click the File menu.
6. Click Move to Trash.
7. Click and hold the Trash icon.
8. Click Empty Trash.
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How to have a clean
installation?
1. Uninstall your OrgCharting from your computer.
2. Remove the temporary folder. Path: C:\Users\username\AppData\Local\Edraw
3. Download the latest version of OrgCharting and install it in a completely new folder. Download OrgCharting
4. Activate the newly installed OrgCharting with your license code.
2. Remove the temporary folder. Path: C:\Users\username\AppData\Local\Edraw
3. Download the latest version of OrgCharting and install it in a completely new folder. Download OrgCharting
4. Activate the newly installed OrgCharting with your license code.
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How to save files
when
OrgCharting trial version expires?
The
Save and Save as buttons will turn
gray when the trial version is expired.
Try the methods mentioned in the link to save
your file when the trial expires.
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How to check
whether
OrgCharting
is successfully activated or not?
Go to
the Help tab and click About
to
view the license status. If the software is activated, the
About OrgCharting window will pop up and
display
the license type information.