Freqently Asked Questions
Answers to common questions.
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How to download trial version?
You can download the latest version at: https://www.edrawsoft.com/download-edrawmax.php
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How to install Edraw Max?
Double click the .exe file you downloaded and follow the instructions to install.
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How to uninstall Edraw Max?
Go to the install folder, double click the uninstall.exe file to uninstall.
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How to uninstall Edraw Max on Linux system?
On Linux system, you need to delete the whole Edraw install folder to uninstall it.
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How to recover a lost document when there is an unexpected shutdown?
Whether your computer automatically shut down or crashed because of a technical glitch, any
documents that were open and being worked on prior to the shut down won't be lost. The next time
you open Edraw Max, a pop-up window will let you recover your unsaved files. Also, you can visit
C:\\Users\yourname\AppData\Local\Edraw folder to find auto saved files.
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Can I import PDF/word/excel to Edraw Max?
1. Edraw Max Supports import of Visio VSD, VSDX and SVG files and to edit on them directly.
2. The Orgnizational Chart Tool allows to Import database in *.txt *.cvs *.xls *.xlsx formats.
3. Import PDF: please convert the PDF to image first and then to insert it to the canvas to add and draw symbols on it.
2. The Orgnizational Chart Tool allows to Import database in *.txt *.cvs *.xls *.xlsx formats.
3. Import PDF: please convert the PDF to image first and then to insert it to the canvas to add and draw symbols on it.
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Can I create symbols or import images to a library?
Please refer to below materials to create symbols and import images to a library.
Editing Libraries
Manage Your Own Libraries
Tutorial video to show how to create a symbol and save it to a library
Editing Libraries
Manage Your Own Libraries
Tutorial video to show how to create a symbol and save it to a library
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How many computers can I use with one license code?
An individual license code is for one user to activate on two computers. Generally, we consider one license for your home computer and another one for your work computer.
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Do you have xxx template?
Please search the keywords at free template center.
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I sign in my email and it said: Invalid account! Network Error
If you need to activate the software, please find "Activate" button in "Help" menu, and to enter the license code to activate the software to use. If you already activated the software, please sign up your email account first and then to log in with this register email to use the cloud storage service.
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Where to find auto saved files?
Windows: C:\\Users\your user name\AppData\Local\Edraw
Mac: Users\your user name\Libraries\Edraw\
Mac: Users\your user name\Libraries\Edraw\
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How to custom the drawing scale on floor plan?
Please find “Drawing Scale” button in Floor Plan menu and double click the number of the scale ratio and to edit.
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How to pan the canvas, or where to find the Pan/Hand tool?
Simply hold down the right mouse button to pan your canvas freely.
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How to change the connector arrow style?
To set connector arrow style in the whole document, go to the Page Layout tab,and choose a connector style without arrow. To change arrow style individually, go to the right sidebar, click the Line menu and set arrow styles.
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How to remove the gray border on the canvas?
To remove the gray border, please go to File > Options > Grid, and then set the page horizontal and vertical margin as zero. After the setting is done, go back to the canvas and the gray border will disappear. Read how to set page margin to learn more details.
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Why it can't show Gridline?
When you have set a background for your drawing, you cannot see the gridlines even you've checked the Gridlines option under View tab. The background will hide the gridlines. To make the gridlines visible, you need to go yo Page Layout tab and click Remove Background. Read how to set grid to learn more details.
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How to import (insert) images?
Go to Insert tab, and click Insert Picture from File button, then select an image from your local files. After you've successfully inserted an image, you can edit the image with built-in tools on the right side panel. Read how to insert an image to learn more details.
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How to set the default line/connector style?
Go to Page Layout tab, click Connectors. From the drop-down connector list, choose a connector style.
To create custom connectors, click Create Theme Connectors on the bottom of the connector list.
Set the line color, dash type, line weight, and arrow type from the pop-up dialogue box.
Click OK. You will see the cucstomized theme connector appear at the beginning of the drop-down connector list. Read how to set default line and connector style to learn more details.
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How to uninstall Edraw from Linux OS?
Follow the instructions below to uninstall Edraw Max from your Linux computer:
1. rm -rf /opt/edrawmax/2. rm -f /usr/share/icons/edrawmax.png
3. rm -f /usr/share/applications/edrawmax.desktop
4. rm -f /usr/share/mime/packages/edrawmax.xml
5. rm -f /usr/share/icons/gnome/scalable/mimetypes/eddx.svg
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How to uninstall Edraw form Mac OS?
Follow the instructions below to uninstall Edraw Max from your Mac computer:
1. Open Finder.2. Click Applications.
3. Find Edraw Max.
4. Select the app.
5. Click the File menu.
6. Click Move to Trash.
7. Click and hold the Trash icon.
8. Click Empty Trash.
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How to have a clean installation?
1. Uninstall your Edraw Max from your computer.
2. Remove the temporary folder. Path: C:\Users\username\AppData\Local\Edraw
3. Download the latest version of Edraw Max and install it in a completely new folder. https://www.edrawsoft.com/download-edrawmax.php
4.Activate the newly installed Edraw Max with your license code.
2. Remove the temporary folder. Path: C:\Users\username\AppData\Local\Edraw
3. Download the latest version of Edraw Max and install it in a completely new folder. https://www.edrawsoft.com/download-edrawmax.php
4.Activate the newly installed Edraw Max with your license code.
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How to save files when Edraw Max trial version expires?
The Save and Save as buttons will turn gray when the trial version is expired.
Try the methods mentioned in the link to save your file when the trial expires.
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How to check whether Edraw Max is successfully activated or not?
Go to the Help tab and click About to view the license status. If the software is activated, the About Edraw Max window will pop up and display the license type information.