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Q. I purchased a Edraw product in the past and can't find my license code. What should I do? A. Visit the our customer assistance page firstly. If you failed to get your license code, please send a mail to support@edrawsoft.com with your order email or license name. We will respond you within a business day. Q. I cannot download your product. A. Please try different download sites listed at the download page. If you continue to have difficulty please e-mail Technical Support with a detailed explanation of the error you are receiving. Q. Upgrade policy A. In order to protect your investment, we allow you to upgrade free of charge to our latest release if you have purchased the product for ever. We also provide maintenance releases of our software at no cost to you. You just need to use your license code to unlock it. If you have already unlocked the product, you shouldn't have to unlock it again after upgrade since the data is stored in the system. Q. What is included with my product license? A. Before using our product you agreed to abide by the terms of our product license agreement. Our Single User license allows one user to install the product on two computers as long as that user is the only user of the software. (For example, you could install on your product on a laptop and your home computer.) Q. Product Refunds A. Within 30 days of purchase, EDrawSoft will accept the return of any product purchased from our online store for a refund. To receive a refund, please email us with the following information: Your name, the product you are returning Your order number, the reason for the return. Q. Do you offer a student/education discount? A. We offer the 30% discount for all the students and teachers. Visit here to put an order now! Q. What's different between Site License and Single User License? A. The Single User License can only be installed for a user. But the Site License can be installed in a wide site range or a company. We also provide a custom version (include the install file and license information) for a site license. You can get a volume licensing according to your seats. Q. Sales Tax and VAT (Value Added Tax) Fees A. The product price included the sales tax. But for the European customers you need pay the VAT fees. Q. How to get receipt/invoice? A. After ordering we can get your receipt online at http://www.regnow.com/cs/orderStatus. At that link, the customer will be asked to enter the last 5 digits of their credit card number and their email address to reach the receipt. If the order was not paid by credit card then the customer should contact orders@regnow.com for assistance. We will respond you in one business day. Q. Customer inquiries about CDs? A. The order doesn't include the CD. You can send us a requirement. We will charge you another 12.5 dollar for the CD transfer. Customers should allow 1-2 weeks to receive CDs sent to the US or Canada. All other locations should allow 2-3 weeks. If the customer has not received their CD after allowing adequate time for shipping then please ask the customer to contact our Customer Service Team (orders@regnow.com) so that we may verify their shipping address and assist them in receiving their CD.
Q. "Paste Shapes" in Microsoft Office
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