How to Create a Standard Operating Procedure?
Standard Operating Procedures (SOPs) are a set of thorough instructions that outline how certain tasks or processes are to be performed. A good SOP will ensure that tasks are performed in accordance with the considered steps. The user will be guided through each step, with clear and precise instructions detailing how he/she can go from point A to point B.
Organizations can have SOPs for a variety of purposes. Some may have them for documentation purposes. Others may have them for informative purposes, especially if there are new employees who need to be onboarded quickly.
SOPs ensure that all employees are on the same page and that the quality of each product or process is consistent and uniform. By stating each of the steps that must be fulfilled, it reduces the chances of errors occurring in the process.
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Before you start with the steps of how to write an SOP, you need to have an idea about what the document should include:
- Title page consisting of the process name and the department name.
- Table of contents when the document is long.
- Scope as some processed might include various teams and departments.
- Terminology to define complicated terms.
- The procedures for the documentation of the process.
- Supplementary information which can be about anything in regards to the process.
- Metrics for measuring the efficiency of the process.
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Example 1: Process For Creating Standard Operating Procedures
A Standard Operating Procedure is a set of step-by-step instructions compiled by an organization to help workers carry out routine operations. Mainly SOPs aim to achieve efficiency, quality output, and uniformity of performance while reducing miscommunication and failure to comply with industry regulations. SOPs for different verticals such as SOP for Banking, Hospitality, Healthcare, Government, Retail, Supply Chain, Warehousing, Education, Insurance, Capital Markets, etc.
Example 2: Standard Operating Procedure (SOP) for Business to request an update of critical supplies under COVID-19 project as managed on HS Supplies List under ITAC and SARS.
This Standard Operating Procedure (SOP) acts as a guideline for Business in adding products to the established rebate item 412.11 list, as published by ITAC on their website.
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