Edraw Refund Policy
Edraw Software's products are provided as trial versions for download directly from our site
Edraw Max (Include Edraw Flowchart, Edraw Org Chart and Edraw Network
Diagram) software products are provided as trial versions for download directly from our site. Use these 'try-before-you-buy' versions to ensure that they are compatible with your computer systems and satisfy all of your requirements before purchasing the full version.
All sales are final.
Once the registration details and download instructions have been issued, they cannot be cancelled. Exceptions to the refund policy are handled on a case-by-case basis and only granted when emergency or extenuating circumstances exist.
If the customer purchased the duplicate order, Edraw will refund the order within 30 days.
If the customer receipted the bad CD, Edraw will send a new CD to the customer free of charge.
If the customer wish stop to renew the subscription, Edraw will refund the subscription fee for the customer.
I received a refund for a product purchased through
RegNow, but I don't see the credit. Why?
Once the refund has been processed, it will take about
seven to ten business days for the credit to appear on your account. If the
credit does not appear, please contact your credit card company, and ask where
they have posted the credit information. In many cases, banks will post
information later than expected.