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Why EdrawMax to Make Your Customer Journey Maps?

Traverse with customer journey maps

Read the minds of customers: A customer journey map is a powerful tool for understanding the mindset of your customers, such as their motivating factors, needs, hesitations, frustrations, and experiences.

Business relationship with customers: Understand the customer needs and experience from their perspective and gain insight into your relationship.

Ensure consistency and quality: Understand customer experience to improve its quality to ensure consistency and a seamless experience at all channels.

for every need

Creating customer journey maps is a breeze

Quick start with templates: The designer-made customer journey mapping templates help you build your map within minutes. These map templates are free to download and customizable.

Intuitive and Intelligent editor: Use intelligent adjustment and alignment tools in the workspace to drag and drop symbols, icons, placeholders, and clipart for storytelling and visual traversing.

Large symbol libraries: EdrawMax customer journey mapping tool is unique from other software because of its exhaustive symbol libraries, ever-growing assets, and templates.

create with EdrawMax

Collaborate and share with team on the fly

Share on the cloud: Share your customer journey mapping designs on virtual workspace and cloud storage by giving specific permissions. Keep your files accessible yet secure and safe.

Export in multiple formats: Export your customer journey map files in different portable and image formats for various purposes. Such as pdf for viewing, jpeg for printing, and ppt for presentation.

Version history: Review and restore your files to previous versions using the built-in version control feature in the EdrawMax customer journey mapping tool.


Present and review
with ease

Focused working: Use widely available, full-text search to find specific nodes and information in large, complex customer journey maps to save your time and effort.

Go full screen: Start your fullscreen show by clicking F5 from the EdrawMax customer mapping tool layout and get ready to impress the audience.


More Features Of Customer Journey Mapping Tool

Visio files import and export
Customized fonts and shapes
Insert images and attachments
Infinitive canvas
Various color theme
File encryption and file backup

EdrawMax is the best choice for all the business planning and management personnel for creating designer-quality plans and graphs with a few clicks.

EdrawMax is evolving fast; the templates and symbols libraries are growing and helping users create awesome drawings. Since its launch, I have been using this software and have had a positive experience.

Great software, easy layout, excellent sharing options, and comprehensive range of drawing. Very well done. Thumbs up.

Edraw Customer Journey Map Templates

Customer Journey Map Example
Customer Journey Map Example
The example of the customer journey map outlines the touchpoints and a baseline that creates an enriched experience.
Customer Experience Map
Customer Experience Map
A customer experience map describes the customer journey with the touchpoints a customer could or does have in their interactions with the business.
User Journey Example
User Journey Example
The user journey example shows the user journey flow in navigating a website to make the user's journey more efficient and effective.
Customer Journey Marketing
Customer Journey Marketing
Customer Journey marketing focuses on creating a map of visual, dynamic, automated marketing paths for your customers.
Customer Journey Touchpoints
Customer Journey Touchpoints
Customer journey touchpoints form a process, or order, in which a customer interacts with your brand or, more specifically, with the website.
Website Customer Journey
Website Customer Journey
A website customer journey map is a visual representation of a visitor's path from entering the site till leaving.

Customer Journey Map FAQs

Except for the pre-made customer journey map templates in EdrawMax, you can download and customize customer journey map templates from our Template Community. All the community-made customer journey map templates are free to use for Edrawers.
When your customer journey map is complete, you can post it on social media, publish on Edraw Template Community, or export the file as Word, Excel, PowerPoint, Visio, PDF, SVG, PNG and JPG. EdrawMax is dedicated to delivering a superior user experience.
No worries. You can find customer journey map symbols by searching in the preset symbol libraries. You will see and use all the pre-made customer journey map symbols in EdrawMax.
You can create a customer journey map from scratch by dragging and dropping symbols from the libraries and customizing colors, fonts, lines, etc. All the symbols in EdrawMax are vector, editable, and catered to different types of customer journey maps.
YES! It is free to create different customer journey maps in EdrawMax. There are free templates, symbols, and editing tools for making customer journey maps. Just download it and try EdrawMax now. You will love it right now.

More Resources

Unlock your diagram possibilities by exploring more diagram makers here.
Find more ideas, tips and knowledge to help create customer journey maps.
Need help? Find the instruction or contact support here.