TQM Diagram - Professional Total Quality Management Diagram Software
TQM Diagram Software - Create Total Quality Management diagrams for business process re-engineering, continuous improvement, and quality solutions.
What is Total Quality Management
Total Quality Management is a comprehensive and structured
approach to organizational management that achieves best quality of products and
services through using effectively refinements in response to continuous
feedback, and through using them effectively in order to deliver best value for
the customer, while achieving long term objectives of the organization.
The roots of Total Quality
Management (TQM) go back to the teachings of drucker, juran, deming, ishikawa,
crosby, feigenbaum and countless other people that have studied, practiced, and
tried to refine the process of organizational management. TQM is a collection of
principles, techniques, processes, and best practices that over time have been
proven effective. Most world-class organizations exhibit the majority of
behaviors that are typically identified with TQM.
Guidelines for Total Quality Management
Total quality management transcends the product quality
approach, involves everyone in the organization, and encompasses each of its function: administration, communications, distribution, manufacturing,
marketing, planning, training, etc. There are many guidelines of total quality
management around to create the TQM diagrams. Though different organization
has different total quality management criterion, in general guideline of
total quality management should contain the following items.
- TQM is a customer-focused approach
- It is company wide strategy and involves everyone
in the organization
- Aims at satisfying the customer or delighting them
- Provides best quality product and satisfy them in a
cost effective manner
- Fundamental changes in basic beliefs and practices
- Prevention of defects is the way and the target is
- Total quality management is methodical
- Provides meaningful measures of performance that
guide the self-improvement efforts of everyone involved
TQM Diagram Software
Edraw max is helpful for the drawing of Total
diagrams on PCs. The built-in TQM symbols and templates take all the work out of
creating high quality diagrams. Drag and drop, quick style, and small
arrangement and rich text using our market-leading TQM diagram software. It includes rich
templates and examples such as basic drawing templates,
basic flowchart Shapes,
cause and effect shapes, data flow diagram Shapes,
IDEF0 Diagram Shapes,
SDL Diagram Shapes
and Work Flow Diagram Shapes.
Free Download TQM
Software and View All Examples
How to Draw TQM Diagram
With the TQM Software open, click
Business Diagram in the
Click TQM Diagram in the Template list.
Or from the Libraries menu, select Predefined Libraries > Business Diagram > TQM
TQM Diagram Symbols
With the standard TQM Diagram Symbols, it's easy to create Total Quality Management diagrams for business process re-engineering,
continuous improvement, and quality solutions.
Total Quality Management Model
TQM requires a new process thinking mindset. We must
realize that everything we do is part of a process. Our focus shifts from
managing outcomes to managing and improving processes; from what to do to how to
do the processes better. Quality performance expands to include how well each
part of the process works and the relationship of each part to the process.
Also, process improvement focuses on continuously achieving the greatest
potential benefit for our customers.
No two organizations have the same
TQM implementation. There is no recipe for organization success, however, there
are a number of great TQM models that organizations can use. These include the
Deming Application Prize, the Malcolm Baldrige Criteria for Performance
Excellence, the European Foundation for Quality Management, and the ISO quality
management standards. Any organization that wants to improve its performance
would be well served by selecting one of these models and conducting a
The simplest model of TQM is shown
in this above TQM diagram. The model begins with understanding customer needs. TQM
organizations have processes that continuously collect, analyze, and act on
customer information. Activities are often extended to understanding
competitor's customers. Developing an intimate understanding of customer needs
allows TQM organizations to predict future customer behavior.
TQM organizations integrate customer knowledge with other
information and use the planning process to orchestrate action throughout the
organization to manage day to day activities and achieve future goals. Plans are
reviewed at periodic intervals and adjusted as necessary. The planning process
is the glue that holds together all TQM activity.
TQM organizations understand that customers will only
be satisfied when they consistently receive products and
services that meet their needs, are delivered when expected, and are priced for
value. TQM organizations use the techniques of process management to develop
cost-controlled processes that are stable and capable of meeting customer
TQM organizations also understand
that exceptional performance today may be unacceptable performance in the future
so they use the concepts of process improvement to achieve both breakthrough
gains and incremental continuous improvement. Process improvement is even
applied to the TQM system itself!
The final element of the TQM model
is total participation. TQM organizations understand that all work is performed
through people. This begins with leadership. In TQM organizations, top
management takes personal responsibility for implementing, nurturing, and
refining all TQM activities. They make sure people are properly trained,
capable, and actively participate in achieving organizational success.
Management and employees work together to create an empowered environment where
people are valued.
All of the TQM model's elements
work together to achieve results.
To efficiently create the TQM diagram, it is best to start work from the TQM
The following sample is
included in our TQM Diagram Software. With the
built-in smart shapes, you can draw TQM diagram easily from
examples and templates!
TQM Diagram Software and View All
Other TQM Tools
Quality Function Deployment
Six Sigma Matrix
House of Quality Chart
Cause and Effect