Frequently Asked Questions
Answers to common questions.
?
Where to download trial version?
You can download the latest
version from: https://www.edrawsoft.com/download-edrawinfographic.html
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How to install Edraw Infographic?
Double click the .exe file you
downloaded and follow the
instructions to install.
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How to uninstall Edraw Infographic?
Go to the install folder, double
click the
uninstall.exe file to uninstall.
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How to uninstall Edraw Infographic on
Linux
system?
On Linux system, you need to
delete the whole Edraw install
folder to uninstall it..
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How to
recover a lost document when there is an unexpected shutdown?
Whether your computer
automatically shut down or crashed
because of a technical glitch, any
documents that were open and being worked on prior to the shut down won't be lost.
The
next time
you open Edraw Infographic, a pop-up window will let you recover your unsaved files.
Also, you can visit
C:\\Users\yourname\AppData\Local\Edraw folder to find auto saved files.
?
Do
you
have xxx template?
Please search the keywords at free template
center.
?
I
sign
in my email and it said: Invalid account! Network Error
If you need to activate the software, please
find
"Activate" button in "Help" menu, and to enter the license code to activate
the
software to use. If you already activated the software, please sign up your
email account first and then to log in with this register email to use the
cloud
storage service.
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Where
to find auto saved files?
Windows: C:\\Users\your user
name\AppData\Local\Edraw
Mac: Users\your user name\Libraries\Edraw\
Mac: Users\your user name\Libraries\Edraw\
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How to
pan the canvas, or where to find the Pan/Hand tool?
Simply hold down the right mouse button to pan
your
canvas freely.
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How to uninstall Edraw from Linux OS?
Follow the instructions below to uninstall Edraw Infographic from your Linux computer:
1. rm -rf /opt/edrawinfo/2. rm -f /usr/share/icons/edrawinfo.png
3. rm -f /usr/share/applications/edrawinfo.desktop
4. rm -f /usr/share/mime/packages/edrawinfo.xml
5. rm -f /usr/share/icons/gnome/scalable/mimetypes/eddx.svg <
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How to uninstall Edraw form Mac
OS?
Follow the instructions below to uninstall Edraw Infographic from your Mac computer:
1. Open Finder.2. Click Applications.
3. Find Edraw Infographic.
4. Select the app.
5. Click the File menu.
6. Click Move to Trash.
7. Click and hold the Trash icon.
8. Click Empty Trash.
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How to have a clean
installation?
1. Uninstall your Edraw Infographic from your computer.
2. Remove the temporary folder. Path: C:\Users\username\AppData\Local\Edraw
3. Download the latest version of Edraw Infographic and install it in a completely new folder. Download Edraw Infographic
4.Activate the newly installed Edraw Infographic with your license code.
2. Remove the temporary folder. Path: C:\Users\username\AppData\Local\Edraw
3. Download the latest version of Edraw Infographic and install it in a completely new folder. Download Edraw Infographic
4.Activate the newly installed Edraw Infographic with your license code.
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How to save files when
Edraw
Infographic trial version expires?
The
Save and Save as buttons will turn
gray when the trial version is expired.
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How to check
whether
Edraw
Infographic is successfully activated
or
not?
Go to
the Help tab and click About
to
view the license status. If the software is activated, the
About Edraw Infographic window will pop up and
display the license type information.