Frequently Asked Questions

Answers to common questions.

You can download the latest version from:
Double click the .exe file you downloaded and follow the instructions to install.
Go to the install folder, double click the uninstall.exe file to uninstall.
On Linux system, you need to delete the whole Edraw install folder to uninstall it..
Whether your computer automatically shut down or crashed because of a technical glitch, any documents that were open and being worked on prior to the shut down won't be lost. The next time you open Edraw Infographic, a pop-up window will let you recover your unsaved files. Also, you can visit C:\\Users\yourname\AppData\Local\Edraw folder to find auto saved files.
Please search the keywords at free template center.
If you need to activate the software, please find "Activate" button in "Help" menu, and to enter the license code to activate the software to use. If you already activated the software, please sign up your email account first and then to log in with this register email to use the cloud storage service.
Windows: C:\\Users\your user name\AppData\Local\Edraw
Mac: Users\your user name\Libraries\Edraw\
Simply hold down the right mouse button to pan your canvas freely.

Follow the instructions below to uninstall Edraw Infographic from your Linux computer:

1. rm -rf /opt/edrawinfo/
2. rm -f /usr/share/icons/edrawinfo.png
3. rm -f /usr/share/applications/edrawinfo.desktop
4. rm -f /usr/share/mime/packages/edrawinfo.xml
5. rm -f /usr/share/icons/gnome/scalable/mimetypes/eddx.svg <

Follow the instructions below to uninstall Edraw Infographic from your Mac computer:

1. Open Finder.
2. Click Applications.
3. Find Edraw Infographic.
4. Select the app.
5. Click the File menu.
6. Click Move to Trash.
7. Click and hold the Trash icon.
8. Click Empty Trash.
1. Uninstall your Edraw Infographic from your computer.
2. Remove the temporary folder. Path: C:\Users\username\AppData\Local\Edraw
3. Download the latest version of Edraw Infographic and install it in a completely new folder. Download Edraw Infographic
4.Activate the newly installed Edraw Infographic with your license code.
The Save and Save as buttons will turn gray when the trial version is expired.
Go to the Help tab and click About to view the license status. If the software is activated, the About Edraw Infographic window will pop up and display the license type information.