Edraw Technical FAQ
Edraw Graphics Tools
1. What is Edraw Max?
Edraw Max is a versatile graphics software. With this software, you can make professional-looking flowcharts, org charts, network diagrams, business charts, building plans, mind maps, workflows and more.
2. What's the difference between Edraw Max and other products of Edraw graphics serial?
Edraw Max includes all libraries and functions of other products of Edraw graphics serial. More Details
3. Who can
benefit from using Edraw?
Edraw helps business professionals easily create diagrams that can help them demonstrate how their business operates. For technical users such as IT professionals, software developers, engineers, and designers, Edraw provides comprehensive diagramming tools that can help communicate technical information through simple diagrams.
7. How to register Edraw?
Please visit this webpage (how to register) to get step by step guide.
8. I have purchased Edraw product, however, why do I still get the trial watermarks when printing?
If you get trail watermarks when you print or export to graphics formats, you need to activate Edraw. Please visit this webpage (how to register) to learn more.
9. I have received license code, but I can't activate Edraw. Why?
The license codes for different Edraw products are different, be sure you are trying to activate the right product. You couldn't activate Edraw Max while you purchased Edraw Flowchart. If you get other failed report when you activat Edraw product, you can read other FAQ or contact us directly.
10. Why Edraw pops up a message saying "The activate code has been used in other computers" when I tried to activate it?
For individual user one license code can be activated on no more than two computers, that means if you want to activate Edraw on a third computer, it will pop up this message. If you change your computer and need to activate on a new computer, you can contact us at firstname.lastname@example.org, we will help you reset your license code.
11. When I tried to activate Edraw, it reports "Activation failed".
There are several reasons which may cause this error. Firstly you should check your internet and firewall to allow Edraw to access Edraw Server, then you should verify that the license code match the product. If still failed please contact us.
12. When I tried to activate Edraw, it tells me that the activation code is invalid.
Please verify that the license code match the product. The license codes for different Edraw products are different and the license code for version 2.0 or higher can't activate the lower version. If it still faile just feel free to contact us.
13. When I tried to activate Edraw, it tells me that the activation code has expired.
EdrawSoft has held some events with some famous computer magazines or webs, during these events users of magazines or webs can get free license codes, these free license codes are time limited or version limited. If you would like to continue using Edraw, you should purchase it. Visit here to get a discount.
14. I have no internet, how can I activate Edraw?
If you have no internet, you will get a failed dialog when you try to activate Edraw. In this dialog you can find a hyperlink, click it and copy the address in the explorer, then send it to support@edrawsoft, we will send you manual activation code.
15. How to change the default shape filling pattern and line
Edraw 5.7 added the set default theme feature which allows you to change the default shape filling pattern, line style and connector arrow style. Switch to Page Layout menu and click button Set Default Theme, the Set Default Theme dialog will come up, then you can change the fill pattern, line style and connector line style.
16. How can I cancel the
If you purchased the subscription license, you can get a cancel subscription hyperlink in your license email. You can click to cancel it. Or contact us by email. The lifetime license has not any subscription fee.
17. What is the subscription
Your original purchase of Edraw products includes maintenance updates for 12 months from the date of purchase. After that, as a valued customer, you can keep everything current or take advantage of all the latest features that we're adding to Edraw by purchasing a version upgrade service.
18. What is the lifetime
Your original purchase of Edraw products includes maintenance updates for a lifetime. Your order will be bundled with a lifetime of upgrades guarantee. One time fee for all further versions free.