Freqently Asked Questions

Answers to common questions.

You can download the latest version from www.edrawsoft.com/download-orgchart.php
Double click the .exe file you downloaded and follow the instructions to install.
Go to the install folder, double click the uninstall.exe file to uninstall.
On Linux system, you need to delete the whole Edraw install folder to uninstall it..
Whether your computer automatically shut down or crashed because of a technical glitch, any documents that were open and being worked on prior to the shut down won't be lost. The next time you open OrgCharting, a pop-up window will let you recover your unsaved files. Also, you can visit C:\\Users\yourname\AppData\Local\Edraw folder to find auto saved files.
If you need to activate the software, please find "Activate" button in "Help" menu, and to enter the license code to activate the software to use. If you already activated the software, please sign up your email account first and then to log in with this register email to use the cloud storage service.
Windows: C:\\Users\your user name\AppData\Local\Edraw
Mac: Users\your user name\Libraries\Edraw\

Follow the instructions below to uninstall OrgCharting from your Linux computer:

1. rm -rf /opt/orgcharting/
2. rm -f /usr/share/icons/orgcharting.png
3. rm -f /usr/share/applications/orgcharting.desktop
4. rm -f /usr/share/mime/packages/orgcharting.xml
5. rm -f /usr/share/icons/gnome/scalable/mimetypes/edox.svg<

Follow the instructions below to uninstall OrgCharting from your Mac computer:

1. Open Finder.
2. Click Applications.
3. Find OrgCharting.
4. Select the app.
5. Click the File menu.
6. Click Move to Trash.
7. Click and hold the Trash icon.
8. Click Empty Trash.
1. Uninstall your OrgCharting from your computer.
2. Remove the temporary folder. Path: C:\Users\username\AppData\Local\Edraw
3. Download the latest version of OrgCharting and install it in a completely new folder. www.edrawsoft.com/download-orgchart.php
4. Activate the newly installed OrgCharting with your license code.
The Save and Save as buttons will turn gray when the trial version is expired. Try the methods mentioned in the link to save your file when the trial expires.
Go to the Help tab and click About to view the license status. If the software is activated, the About OrgCharting window will pop up and display the license type information.