Freqently Asked Questions

Answers to common questions.

1. Basic Difference
Edraw Max is an all-in-one diagram software. It is capable for more than 280+ diagrams including Flowchart, Network Diagram, Org Chart, Mind Map, Floor Plan, Project Chart, Electrical Schematics, P&ID, UML, Fashion Design, Certificate, and more. OrgCharting is a professional organizational chart software for Windows and Mac. It is not only for visualizing company organizational structure, but also for workforce planning and management. With the data interactive, users can import employee data and generate the org chart automatically. OrgCharting provides OrgCharting 100/500/1000/1000+ for users to choose from.
OrgCharting is a professional organizational chart software for Windows and Mac. It is not only for visualizing company organizational structure, but also for workforce planning and management. With the data interactive, users can import employee data and generate the org chart automatically. Users can also choose the org chart view from the ready-made 19 views options, such as HR details org chart view, salary org chart view.
2. Can Edraw Max Draw Org Chart?
Users can use the Organizational Chart feature to make org charts in Edraw Max. They can customize the org chart to any style. And for OrgCharting, it is popular among HR specialists users who need to manage organization org chart.
1. Go to the edraw install folder.
2. Right click the orgchartcreator.exe. Choose the "Run As Administrator..." item in the right click menu. Then edraw launch.
3. Switch to the Help menu. Click the "Activate" button.
4. Fill in your license name and license code in the Registration dialog and click Activate again.
An individual license code is for one user to activate on two computers. Generally, we consider one license for your home computer and another one for your work computer.
Please make sure your license code is in the maintenance valid date. To transfer computer, please deactivate your license code from the old computer or system first, then activate it on the new one.  Deactivate from "Help" menu > "Deactivation" button. If you do not find any "Deactivation” icon on your software, please send your license code and order information to support@edrawsoft.com.
There are 3 reasons which might cause this issue, please check.
1. You don't have the right to write in C:\ drive. Please uninstall Edraw from C:\ and install it in D:\edraworgchart, then use the "Run As Administrator" to open and activate the program.
2.This issue might also be caused by your local network firewall restriction. It's better to use manual activation, because through manual activation, it's activated from our server directly, which will not affected by your local network protection.
Manual Activation guide:
https://www.edrawsoft.com/edrawregisteroninternet.php
3.Linux needs root privilege to run then activate.
1. When you need to change computer.
2. When you need to re-install your computer system.
Yes. You can use manual activation which doesn't require internet access. Learn how to do a manual activation from: https://www.edrawsoft.com/edrawregisteroninternet.php
The 100/500/1000 means the maximum quantity of people that the version allow to generate in one org chart diagram. OrgCharting 100 allows to make an org chart with 100 employees at most and so forth.
Both of them can activate OrgCharting. The single user license can only be used by one user. With a wide site license (or multi-user license), you get a single license code that is good for all computers/users under a certain quantity you purchased.
License code will be sent automatically within minutes to your order email. If you don't receive any email after payment, please send your order ID to support@edrawsoft.com.
You can visit this webpage (https://www.edrawsoft.com/retrievecode.php) to get back your license code.
Your license is expired to activate.
You can renew your license here:
https://www.edrawsoft.com/update.php
If user no longer uses his order email, he can apply to change order email by sending request to support@edrawsoft.com
Yes. Please send the original license code and additional license quantity you need to support@edrawsoft.com for more information.
A license code can be activated on Windows and MacOS.