Freqently Asked Questions

Answers to common questions.

The trial version has all functions except 4 limitations.
a. When you export or print the drawing, there will be a watermark.
b. Trial users are allowed to use 5 templates for each diagram type.
c. Trial users can create document no more than 3 pages.
c. Edraw Orgcharting trial version is Orgcharting100.
Edraw Max is an all-in-one diagram drawing solution which covers everything of Edraw Flowchart, Edraw Network, Edraw UML, Edraw P&ID, Edraw Floor Plan, etc. They have the same UI and toolkit, so we call them Edraw Max Series products. All Edraw Max Series products have the same price, and the license codes are compatibility. So no matter which product you buy in the Edraw Max Series products group, the license code can be used on one another. In a word, Edraw Max contains all these Edraw Series tools.
If you purchased the license code before the release of Edraw Max and you want to update the license code to Edraw Max Pro, please contact support@edrawsoft.com for further information.
1. Basic Difference
Edraw Max is capable for more than 280+ diagrams including Flowchart, Network Diagram, Org Chart, Mind Map, Floor Plan, Project Chart, Electrical Schematics, P&ID, UML, Fashion Design, Certificate, and more. Edraw Infographic focuses on the infographic and graphic design, with 10000+ infographic icons and hundreds of elegant templates, users can use it to create infographic, poster, flyer, leaflet, brochure, banner, card, timeline map and more other materials without professional design skills required.
2. Can Edraw Max Draw Infographics?

Edraw Max can also draw infographics, but the elements and templates are not as many as in Edraw Infographic. Edraw Infographic contains much more built-in elements and templates, and will continuously update new ones.
3. UI Difference.

The UI of Edraw Infographic is more comfortable for infographic design. And the quick colors, theme, texture fill, etc., are especially designed for infographics.
1. Basic Difference
Edraw Max is capable for more than 280+ diagrams including Flowchart, Network Diagram, Org Chart, Mind Map, Floor Plan, Project Chart, Electrical Schematics, P&ID, UML, Fashion Design, Certificate, and more.
MindMaster is a professional mind map software for Linux, Windows, Mac, iOS, and online. It offers both Free and Pro version. Users can easily create mind maps and doing brainstorming with MindMaster. The 22 layout models, 33 theme styles and 700+ clip arts ensure mind map diversified. The traverse and full-screen features are specially designed for presentation. Users can also generate a Gantt Chart view based on the mind map. It supports to export & send files to Graphics, MS Office, PDF, HTML, SVG, and MindManager, EverNote.
2. Can Edraw Max Draw Mind Map?

In Edraw Max, users can draw mind maps with the ready-made shapes, there are 7 layout models to choose from. Users can use the tools and symbols to create various mind maps manually.
Please view the comparison chart for Edraw Max & MindMaster based on mind map features.
1. Basic Difference
Edraw Max is an all-in-one diagram software. It is capable for more than 280+ diagrams including Flowchart, Network Diagram, Org Chart, Mind Map, Floor Plan, Project Chart, Electrical Schematics, P&ID, UML, Fashion Design, Certificate, and more. OrgCharting is a professional organizational chart software for Windows and Mac. It is not only for visualizing company organizational structure, but also for workforce planning and management. With the data interactive, users can import employee data and generate the org chart automatically. OrgCharting provides OrgCharting 100/500/1000/1000+ for users to choose from.
OrgCharting is a professional organizational chart software for Windows and Mac. It is not only for visualizing company organizational structure, but also for workforce planning and management. With the data interactive, users can import employee data and generate the org chart automatically. Users can also choose the org chart view from the ready-made 19 views options, such as HR details org chart view, salary org chart view.
2. Can Edraw Max Draw Org Chart?
Users can use the Organizational Chart feature to make org charts in Edraw Max. They can customize the org chart to any style. And for OrgCharting, it is popular among HR specialists users who need to manage organization org chart.
To get a detailed comparison of the Gantt chart feature, please refer to Gantt Chart in Edraw Max, MindMaster and Edraw Project.
1. Go to the edraw install folder.
2. Right click the EdrawMax.exe. Choose the "Run As Administrator..." item in the right click menu. Then edraw launch.
3. Switch to the Help menu. Click the "Activate" button.
4. Fill in your license name and license code in the Registration dialog and click Activate again.
An individual license code is for one user to activate on two computers. Generally, we consider one license for your home computer and another one for your work computer.
Please make sure your license code is in the maintenance valid date. To transfer computer, please deactivate your license code from the old computer or system first, then activate it on the new one.  Deactivate from "Help" menu > "Deactivation" button. Read how to transfer Edraw Max to another computer to know more details. If you do not find any "Deactivation” icon on your software, please send your license code and order information to support@edrawsoft.com.
There are 3 reasons which might cause this issue, please check.
1. You don't have the right to write in C:\ drive. Please uninstall Edraw from C:\ and install it in D:\edrawmax, then use the "Run As Administrator" to open and activate the program.
2.This issue might also be caused by your local network firewall restriction. It's better to use manual activation, because through manual activation, it's activated from our server directly, which will not affected by your local network protection.
Manual Activation guide:
https://www.edrawsoft.com/edrawregisteroninternet.php
3.Linux needs root privilege to run then activate.
1. When you need to change computer.
2. When you need to re-install your computer system.
Yes. You can use manual activation which doesn't require internet access. Learn how to do a manual activation from: https://www.edrawsoft.com/edrawregisteroninternet.php
Your original purchase of Edraw product is for lifetime use. Your license will not expire, and no annual subscription fees are required. Lifetime license also includes all future updates and version upgrades.
A perpetual license allows customers to use the licensed software indefinitely. For the first three years, the perpetual license also entitles the customer to download all updates and to receive technical support. After the three years period ends, customers can choose to remain with the last version downloaded or to purchase another three years Updates & Support package, for 30% of the license price. There are no penalties for letting Updates & Support lapse for a while before purchasing an update package.
A subscription license allows customers to use the licensed software for one year, and entitles customers to download all updates to the software and to receive technical support within maintenance period. After the one year period ends, the software will be no longer functional unless a new renewal is purchased.
Both of them can activate Edraw Max Pro Version. The single user license can only be used by one user. With a wide site license (or multi-user license), you get a single license code that is good for all computers/users under a certain quantity you purchased.
License code will be sent automatically within minutes to your order email. If you don't receive any email after payment, please send your order ID to support@edrawsoft.com.
You can visit this webpage (https://www.edrawsoft.com/retrievecode.php) to get back your license code.
Your license is expired to activate.
You can renew your license here:
https://www.edrawsoft.com/renew-edrawmax.php
You can also upgrade your license to lifetime license so that you get all the future upgrades for free instead of paying it every time.
https://www.edrawsoft.com/order/edrawlifetimeupgrades.php
If user no longer uses his order email, he can apply to change order email by sending request to support@edrawsoft.com
Yes. Please send the original license code and additional license quantity you need to support@edrawsoft.com for more information.
A license code can be activated on Windows, MacOS and Linux.
Users within the maintenance period can upgrade Edraw to the latest version. You can click the "Check for Updates" button on Help menu to upgrade, or download the latest version and cover the installation. Version 7.9 or under can only upgrade by the latter method.
Yes, you can still open and edit your old files.
To renew Edraw Max, please go to https://www.edrawsoft.com/renew-edrawmax.php