Edraw Sales FAQ Content

Frequently asked questions about edraw sales,help suers to find answers to some sales questions.

Price

1. Where can I get the price details of Edraw products?
You can visit this web page (http://www.edrawsoft.com/order.php).

2. Can I get an educational discount?
We offer the 30%-50% discount for all students and teachers. Visit here to put an order now!

3. Is the price include sales tax and VAT (value added tax) fees?
Companies in the EU will pay 0% if they provide a valid company VAT number that can be validated during the purchase process. Otherwise buyers must pay 24% VAT due to Finnish taxation.. After purchasing, customers will receive a receipt to be presented to the tax authorities. Please note that the VAT number must be entered without spaces or punctuation and without country code. Customers in non-EU countries don't have to pay VAT.

4. What is the upgrade policy?
The maintenance update fee is free to All Edraw Products forever. Edraw Max provides 12 months major upgrade to all users. Other Edraw products like Edraw office component, are not free to upgrade and you can find the upgrade price in our products price list. Please visit upgrade center to get more information.

5. Do I have to buy two licenses if I want to use Edraw on two of my computers?
No, actually you can use one license code for no more than two computers. If you want to change your computer and use it on a third computer, please contact us at support@edrawsoft.com.

6. What is your tax exemption policy?
We are able to process tax-free orders only if we receive proof of tax exemption prior to the order placement taking place. We are unable to apply the tax exemption to an existing order. If the order has already been processed, a request for a refund on the existing order will need to be submitted to the vendor and a new order will need to be placed. To process a tax-free order, please fax or mail in a copy of your tax-exempt certificate to our order center along with all the order details including payment information. Please be sure to include your email address on the fax cover sheet or within the mailed information:

Fax: 1-800-442-3172 (1-952-646-5604 international)
Attn: Tax Exemption

Or Mail To:
RegNow Customer Service
Attn:
Re: Tax Exemption
9625 W. 76th St
Eden Prairie, MN 55344.

7. What if I have not received my program?
If you have not received registration e-mail in time, please first check if your order has been processed. If you ordered the program via RegNow, you could check it here: http://www.regnow.com/order_lookup.html.

If you placed the order via SWREG, please check here: https://gbp.swreg.org/order-query.html
Also, if you have received a confirmation e-mail, please contact us via our support center with your order number, registered e-mail address and the program's name.
To check your CD delivery status, you could check from here: For SWREG order http://www.cdbundle.com/tracking/

8. What's the difference between trial version and full version?
Actually, there is no major difference in function between the trial and the full version, except a watermark of Evaluation Copy on the exported document and print. The trial version has 30 day limitation. The full version can be called as a paid version. Differing from trial version, full version users can obtain a technical and upgrade support.

8. Is it safe to purchase product via your website?
Yes, it is very secure to do business with us. The Payment platforms we utilize are SWREG and RegNow, which are branch companies of Digital River. Via these two secure payment platforms with SSL encryption, the order of your private information, such as credit card number, addresses and so on will be saved as confidential information and will never be disclosed without your specific permission.

10. What payment method do you accept?
We accept Visa, MasterCard/Euro Card, Discover, American Express, Diner's Club, JCB, and check cards or ATM cards, so long as they are connected with one of the major credit card companies listed above. You can safely enter your entire credit card number via our secure server, which encrypts all submitted information. We also accept PayPal - USD Only, Bank/Wire Transfer, Check/Money Order, Fax - Credit Card, Invoice, and Purchase Order. If you choose to pay by Check, PayPal, Money Order, Wire Transfer, Check/Money Order, Fax - Credit Card, Invoice or Purchase Order select the appropriate payment method on the payment page, and directions will be provided to you after you have fully submitted your order.

11. How can I know my order is processed successfully?
Commonly, once your order is processed, you will receive a confirmation email sent from RegNow or SWREG. This email indicates your order has been processed. And after this email, you will also receive a registration email from us very soon. If your order is placed from SWREG, you can go to this website to check your order status first: https://www.cardquery.com/ If your order is placed from RegNow, you can go to this page: http://www.regnow.com/order_lookup.html

License Code

1. I have lost my license code, how to get it back?
You can visit this webpage (http://www.edrawsoft.com/retrievecode.php) to get back your license code.

2. What's the different between site license and single user license?
The Single User License can only be installed for a user. But the Site License can be installed in a wide site range or a company. We also provide a custom version (include the install file and license information) for a site license. You can get a volume licensing according to your seats.

3. What is included with my product license?
Before using our product you agreed to abide by the terms of our product license agreement. Our Single User license allows one user to install the product on two computers as long as that user is the only user of the software. (For example, you could install on your product on a laptop and your home computer.)

Order

1. What can I do if I want to change other Edraw products to Edraw Max?
If you want to change your Edraw product to another, you need pay the price difference. Visit this webpage to update to Edraw Max. Edraw Max includes all libraries and functions of Edraw product line.

2. What can I do if I order wrong product?
You can contact us at support@edrawsoft.com and we will help you change your product.

3. Can I refund the product not fit my needs?
Within 30 days of purchase, EdrawSoft will accept the return of any product purchased from our online store for a refund if the user hasn't receipted the CD or hasn't activated Edraw copy. To receive a refund, please email us with the following information: Your name, the product you are returning, Your order number and the reason for the return.

4. What shall I do if I can't order from RegNow?
You can contact your local agent or contact us directly.

Others

1. How to get invoice?
After ordering, we can get your receipt online at http://www.regnow.com/cs/orderStatus. At that link, the customer will be asked to enter the last 5 digits of their credit card number and their email address to reach the receipt. If the order was not paid by credit card then the customer should contact orders@regnow.com for assistance. We will reply you in one business day.

2. What can I do if I want to get a CD copy?
The order doesn't include the CD. You can send us a requirement. We will charge you another 12.5 dollar for the CD transfer. Customers should allow 1-2 weeks to receive CDs sent to the US or Canada. All other locations should allow 2-3 weeks. If the customer has not received their CD after allowing adequate time for shipping, then please ask the customer to contact our Customer Service Team (orders@regnow.com) so that we may verify their shipping address and assist them in receiving their CD.

3. What's your policy if I want to be one of your resellers?
You can visit this webpage (http://www.edrawsoft.com/becomereseller.php).

4. Were can I find your resellers?
You can visit this webpage (http://www.edrawsoft.com/findreseller.php).If you can't find the reseller you want, you can ask the reseller to contact us.

5. How do I enter a shipping address?
If you ordered a physical product, select the option indicating your shipping address is different from your billing address. This will display the recipient information fields where you can enter your shipping address.

6. Should I put spaces or dashes in the Credit Card number?
No. Your card number should be entered in as a continuous string of numbers.

7. Why are you not accepting my credit card?
There are many reasons for a failed credit card transaction. Your card may have expired or reached its limit or a credit card computer, either on our end or your bank's end, may have encountered a machine error. If you do have problems, you can try another resellers - ShareIT. Please provide them any email messages you may have received, as well as the order number from the shopping cart or Order Confirmation Page.

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