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A flowchart (flow-chart or flow chart) is a schematic representation of an algorithm or a process. A flowchart is one of the seven basic tools of quality control, which also includes the histogram, Pareto chart, check sheet, control chart, cause-and-effect diagram, and scatter diagram. They are commonly used in business/economic presentations to help the audience visualize the content better, or to find flaws in the process.

Process improvement depends on focusing on the process as well as the required output. For long-term quality improvement, focusing on the process is necessary. A flow chart (flow diagram) is a graphical representation that sequentially explains the steps of a process. A large organization, an SME or any company aiming for quality improvement and productivity gain requires automated process diagrams. These automated business processes involving CRM, knowledge management, quality improvement and human resources can be created using flow diagram software.

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